Returns & Refunds Policy
Returns & Refunds Policy
Effective Date: 31st Mar 2024
At Esmeya, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order for any reason, please review our refund policy below.
- Eligibility for Returns & Refunds
- Need to contact us within 48hrs of delivery with unpackaging 360 Degree video of the product received.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Customized or personalized items are not eligible for returns or refunds unless defective.
- Earrings are non-returnable due to hygiene reasons.
- Refund Process
- To request a return or refund, contact our support team at [email protected] with your order details.
- Once your return request is approved, we will provide instructions for returning the item.
- Upon receiving and inspecting the returned item, we will process your refund. Rs. 150 is deducted per order and balance will be given as store credit, valid for 6 months.
- We have a NO CASH REFUND POLICY.
- Damaged or Defective Items
- If you receive a wrong, damaged or defective item, please contact us within 48hrs of delivery with unpackaging 360 Degree video of the product received.
- We will assess the issue and offer a replacement at no additional cost.
- Exchanges
- All the sizes of the chains, necklaces and bracelets are mentioned in the image of the individual product listings. Considered the sizes have been checked by the customers while placing the order, we do not issue refunds or replacements on any sizing issue.
- Customers are responsible for return shipping costs unless the item received was incorrect or defective.
- Late or Missing Refunds
- If you haven’t received your store credit refund or replacement after the processing period, please check by logging in your account using your registered email id .
- If the issue persists, contact us at [email protected] for further assistance.
- Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us:
Esmeya
Email: [email protected]
We value your satisfaction and appreciate your trust in Esmeya!