Terms & Conditions

Terms & Conditions
Effective Date: 31^st Mar 2024

Welcome to Esmeya (“we,” “our,” “us”). These Terms & Conditions govern your use of our website [www.esmeya.com] (the “Site”) and the purchase of products from our online store. By accessing or using our Site, you agree to be bound by these terms.

1. Use of the Site

By using our Site, you confirm that you are at least 18 years old or have parental/guardian consent. You agree to use the Site lawfully and not for any fraudulent or unauthorized purposes.

2. Products & Pricing

• All products displayed are subject to availability.
• We reserve the right to modify prices, descriptions, or discontinue products at any time.
• Prices are listed in INR and may be subject to taxes or shipping fees.

3. Orders & Payment

• Orders are confirmed upon successful payment.
• We accept major payment methods, including credit/debit cards, UPI and online payment gateways.
• We reserve the right to cancel or refuse orders for any reason, including suspected fraud.

4. Shipping & Delivery

• We offer domestic and international shipping, subject to availability.
• Delivery times may vary based on location and shipping method.
• We are not responsible for delays caused by external factors (e.g., customs, weather).

5. Returns & Refunds

• We accept returns within 7 days of delivery if the item is unused and in its original packaging.
• Replacements are issued based on our inspection and return policy.
• Customers are responsible for return shipping costs unless the product is defective.

6. Intellectual Property

• All content, including images, logos, and text, are owned by Esmeya and protected under copyright laws.
• Unauthorized use or reproduction of our content is prohibited.

7. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from product use or website access.
• Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Third-Party Advertising & Tracking

• We use third-party advertising services such as Facebook and Google Ads for marketing.
• By using our Site, you consent to the use of tracking technologies for targeted advertising.
• You may opt-out of personalized ads via Facebook Ad Preferences and Google Ads Settings.

9. Governing Law

These terms are governed by the laws of India/Maharashtra, and any disputes shall be resolved in the appropriate courts of Thane.

10. Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

For questions or concerns, please contact us at:

Esmeya
Email: [email protected]